Wednesday, 25 September 2013

Unexpected Treats

For those who don't know, Glossybox is a subscription service for makeup and beauty lovers! For just £10 a month (plus P&P) "you’ll get a beautiful wrapped Glossybox sent to your doorstep with 5 surprise beauty miniatures". This is a fantastic idea and something I was dying to try out, and finally took the plunge with the September box! 

So, here I was getting all annoyed that my first Glossybox (LINK) hadn't arrived yet so I send an email to their customer care team to see what the story was (no tracking info to Ireland, very annoying!)..

And then not 10 minutes later the postman comes knocking at my door with a little present for me (quick or what?!). Now unfortunately it still wasn't my Glossybox, but it was a little package from them with a letter saying they were sorry for the delay as there was an issue in the warehouse that had since been resolved meaning I would get my full box soon, and to apologise they sent me out a few freebies! 

Molton Brown Re-charge Black Pepper Body Wash
L'Occitane Immortelle Precious Cream

While I'm still a bit annoyed at the lack of shipping info for Irish customers, I'm happy to put this one down to a once off error as it was obviously a known thing if I got an apology before I made a complaint/inquiry. 

Definitely a plus for Glossybox and their customer service team (freebies make everyone happy!)

Even with the wait on my first box, and despite not having received it yet, I'm happy to say I will be ordering a second.
Just shows how good customer service can change someone's mind on your products or services so much! 

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